Sales managers and leaders often overestimate the time they dedicate to coaching their team members.
I’ve attended many “sales and pipeline monthly meetings” where interactions commonly revolve around discussing results and pending deals, falling short of providing comprehensive coaching and training.
Recognizing the diverse performance issues faced by individual sales teammates, a tailored approach based on personality traits is essential for long-term growth.
Read our article in Kitces.com about sales training based on personality traits
Coaching is not just about addressing outcomes but also about understanding the underlying motivations and capabilities of each salesperson.
Some individuals on your team may excel in effort but lack specific skills, while others may display potential but struggle with finding the right motivation.
Effective coaching uncovers these nuances, allowing managers and leaders to focus on improving relevant behaviors, enhancing compensation structures [see our podcast in Barron’s about compensation planning to align with your firm goals] to align with personalities and gamifying their team [learn about gamification strategies for financial firms]!
Customized Coaching for Different Stages in the Sales Lifecycle
Stage 1: “Drumming Up Business” and Prospecting
Successful prospecting relies on persistence and effective customer selection criteria. By coaching your team of advisors and professionals on refining their approach to prospecting, focusing on time management, and clarifying the realities of client contact, managers can help advisors optimize their prospecting efforts.
Stage 2: Intro Meetings and Moving the Prospect Forward
For “sales professionals” facing challenges in converting contacts to real opportunities, coaching can address the importance of building trust and credibility during initial interactions and demos. By enhancing discovery meeting techniques and refining selection criteria, your team can avoid the downward spiral in sales performance caused by poor conversion rates.
Stage 3: Closing the Sale
In situations where reps struggle with closing sales, coaching should emphasize articulating the value proposition and developing a sense of purchase urgency. Addressing root causes early in the selling cycle, such as conducting in-depth discovery calls and engaging with decision-makers, can significantly improve closing rates.
Fostering a Culture of Coaching
Beyond individual coaching sessions, managers can cultivate a culture of learning by providing access to peer insights through technology. Peer learning has been shown to be highly effective in improving sales skills, with a majority of reps turning to their network for skill enhancement opportunities.
In a fast-changing business environment, the focus should remain on enhancing sales coaching practices to align with value creation in the marketplace. By investing in personalized coaching and performance management strategies tailored to individual behaviors and key value-creating tasks, companies can drive sustainable sales growth and success.
Remember, the key to thriving in today's competitive landscape lies in empowering your sales team with the right coaching and support systems. As the business landscape evolves, so too must your approach to sales coaching and performance management.
Practical guide to wealth management learning & development strategies: roles, program design, measurement, tech, and how Select Advisors Institute (since 2014) helps firms scale talent and brand.