Amanda Center

Head of Client Experience

As Head of Client Experience at Select Advisors Institute, Amanda Center specializes in training, process implementation and helping firms create the structure and resources employees need to consistently execute across their organizations.

Amanda works closely with leadership and employees to review existing workflows, processes, responsibilities and internal handoffs, helping identify where greater consistency, clarity or documentation is needed. She then helps translate those findings and SAI's recommendations into practical resources teams can use every day.

A core focus of Amanda's work is developing comprehensive operating manuals, standard operating procedures, process guides, workflows, checklists, templates and training materials that clearly document how work should be performed across roles, teams and offices.

Amanda also leads and supports employee training around new and existing processes, helping teams understand expectations, adopt standardized procedures and effectively incorporate new workflows into their day-to-day responsibilities.

Following implementation, she helps evaluate adoption, gather employee and leadership feedback and identify areas where additional training, documentation or process refinement may be needed.

Through her combination of process development, documentation and hands-on training, Amanda helps SAI clients turn recommendations into repeatable practices that can be consistently understood and executed across the organization.